San Francisco Travel offices

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July 26, 2018
San Francisco Travel Office

Careers

Manager, Social Media Marketing
Sr. Associate, Visitor Experience
Associate, Visitor Experience – Seasonal
San Francisco Volunteer Ambassador
Manager, Convention Sales

Manager, Convention Sales

The mission of the San Francisco Travel Association is to enhance the local economy by marketing San Francisco and the Bay Area as the premier destination for conventions, meetings events and leisure travel. We are the economic engine for the city, and travel is our fuel – it is solely our unique point of view as the city’s travel expert that allows us to see the entire destination rather than industry-by-industry.

Manager of Convention Sales is responsible for the lead generation and hotel booking production for convention sales self-contained accounts. Also, refers any citywide business for Moscone Center from assigned territories to the Director, Citywide Accounts for the appropriate vertical market in order to maximize new and repeat convention business for the City and County of San Francisco.  Manager is responsible for the management of administrative associate.

What you will be doing: 

  • Responsible for soliciting and booking self-contained hotel group business for San Francisco hotels with primary focus on booking hotel room nights in assigned territory
  • Responsible for working with customers, assisting them with navigating hotel and venue products, keeping close contact with the customer and hotels in order to confirm group business
  • Generate convention group leads and bookings and responsible for achieving or exceeding room night goals
  • Work efficiently to ensure leads and revisions are communicated to appropriate hotels/venues in a timely fashion
  • Develop, implement and execute  territorial sales plan and strategies, demonstrating an understanding of the overall market, i.e., hotels’ strengths and weaknesses, economic trends, supply and demand
  • Work collaboratively with San Francisco Home Office and Regional Sales Offices and assist with selling, implementation and follow-through of group sales strategy
  • Actively solicit and maintain accounts in assigned territory by conducting direct sales efforts through bids, targeted sales missions, sales calls and participation at tradeshows and industry activities that are designed to reach group meeting planners
  • Partner with hotels’ sales teams on sales calls in order to exchange knowledge and better understand each hotel’s needs
  • Be an active member of local market industry organizations (i.e. MPI, PCMA, ASAE, IAEE, Green Meetings Council etc.)
  • Arrange and participate in client appreciation events for meeting planners headquartered in the designated geographical territory
  • Conduct follow up sales calls as a result of direct sales activities
  • Create and submit a detailed call report prior to and after a sales trip is conducted
  • Produce detailed expense reports at the conclusion of sales trips and tradeshows
  • Handle all clients from initial contact through booking.  Maintain detailed records of all client interaction utilizing Salesforce, our CRM system
  • Uncover new business that is not in our database 
  • Interface with hotel and other San Francisco Travel partners to facilitate efficient and thorough follow up based on these fields
  • Arrange site inspections of San Francisco and accompany clients when appropriate
  • Maintain records of all client contact, traces and account management in Salesforce, the CRM system.
  • Obtain feedback on quality of the client experience by sending out surveys (managed by sales manager if group has 249 rooms peak or less)
  • Document all pertinent file activity electronically and in hard copy file
  • Carry out periodic assignment of special promotional activities
  • Participate in and attend San Francisco Travel sponsored events
  • Give oral sales presentations as needed
  • Occasional overnight travel
  • Other duties may be assigned
  • Directly supervises one employee in the Convention Sales Department.  Carry out supervisory responsibilities with San Francisco Travel’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems

 Attributes and Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Possesses excellent oral and written communications skills.
  • Self-motivated individual with proven record of sales ability and achieving sales goals.
  • Ability to communicate and work well with others in a professional manner.
  • Ability to handle multiple priorities.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • Operates computer
  • Work week is 37.5 hours per week.  
  • Education and/or training equivalent to college graduate, preferably with a degree in business administration or hospitality management plus three years of experience in the hotel or convention industry directly related to group sales
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Domestic and international travel is mandatory.  Minimal lifting, carrying, pushing and pulling associated with trade show booth logistics.
  • Work week will regularly exceed 37-1/2 hours, with occasional evening and weekend work. Operate computer and office equipment.  Lift up to 50 pounds of office supplies or computer equipment.

 If you think you are the right candidate for this position, please provide us with the following:

1.       Cover letter (no more than a page, telling us why you’re the right person for this role).  This is a very important step in the application process, so please take time to answer thoughtfully and thoroughly.
2.       Detailed resume of your relevant experience – note that a resume sent without a creative and functionally informative cover letter will only minimally be considered
3.       Future income requirements and/or goals

Send to: Manager, Convention Sales - Bay Area  (with Manager-Convention Sales in the subject line)

To learn more about us, check out our website –  www.sftravel.com

Manager, Social Media Marketing

The mission of the San Francisco Travel Association is to enhance the local economy by marketing San Francisco and the Bay Area as the premier destination for conventions, meetings events, and leisure travel. We are the economic engine for the city, and travel is our fuel – it is solely our unique point of view as the city’s travel expert that allows us to see the entire destination rather than industry-by-industry.

Manager, Social Media Marketing is responsible for executing the social strategy across our leisure visitor and partnership social media channels while building out a global community of content creators and sustaining lasting engagement. This position will also drive value and economic impact through paid social platforms. The successful candidate must demonstrate proven skill and experience in hands-on development, creation and management of social media content and tactics, working in highly cross-functional and fast-paced environments, and must be skilled in collecting, analyzing and reporting on our social media activities to determine how to iterate and evolve campaigns over time. Above all, the ideal candidate must have strong storytelling skills and the ability to see how a story can be told across any and all platforms.

What you will be doing:

  • Responsible for day-to-day management of the leisure visitor and partnership social media channels, including Facebook, Instagram, Twitter and LinkedIn.
  • Ensure that all social communication, whether it’s a Facebook post, Instagram photo or a twitter conversation adheres to San Francisco Travel’s voice and tone guidelines.
  • Create, curate, and manage all published content across all social platforms including images, video, written articles and stories.
  • Create and coordinate social media editorial calendars and schedules. Collaborate with Sr. Manager, Global Content and Publications on development and publishing of website content.
  • Communicate with followers, respond to queries in a timely manner and monitor destination reputation.
  • Be comfortable in front of the camera as one of our primary faces for Instagram stories and Facebook/Instagram Live.
  • Design, manage and optimize paid social media across Facebook, Instagram, Twitter, LinkedIn, YouTube and other social platforms.
  • Develop and expand community and/or influencer outreach efforts.
  • Collaborate with other teams, like partnership, strategic alliances, the visitor information center on social programs that include video and serialized content (i.e. Instagram stories and live video).
  • Analyze key metrics and adjust strategy as needed.
  • Compile reports for management showing results laddering up to goals and KPIs.
  • Stay up-to-date with current technologies and trends in social media, design tools and applications, as well as everything going on in San Francisco.
  • Assist Director, Global Digital Marketing with management of Global social media teams.
  • As a key member of the Content Services Team, develop and produce content as needed.
  • Reports to the Director, Global Digital Marketing

Attributes and Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 4 – 6 years of experience in social media marketing experience (specifically managing Facebook, Instagram, Twitter and managing paid social campaigns).
  • Self-motivated individual with a proven record of creative content creation, ability to analyze social channels and executing a successful campaign that drove measurable results for the company or brand.
  • Possesses excellent existing influencer relations and experience.
  • Creative thinker, problem solver and project management abilities with the energy and willingness to produce and create interesting and compelling work on a tight deadline.
  • Knowledgeable in social media and digital technologies, constantly informed on industry developments, including consumer trends and new technologies.
  • Understanding of design best practices across each social media platform.
  • Ability to communicate and work well with others in a professional manner.
  • Ability to handle multiple priorities.
  • Photography, videography, photoshop HTML skills and experience with chatbots a plus.
  • Provide proof that you left your heart in San Francisco.

If you think you are the right candidate for this position, please provide us with the following:

  1. Cover letter (no more than a page, telling us why you’re the right person for this role).  This is a very important step in the application process, so please take time to answer thoughtfully and thoroughly.
  2. A detailed resume of your relevant experience – note that a resume sent without a creative and functionally informative cover letter will only minimally be considered
  3. Future income requirements and/or goals.

Send to: Manager, Social Media Manager (2018_Ma.jnug3m7jx7p0cvsl@u.box.com) with "Manager-Social Media Manager" in the subject line.

Sr. Associate, Visitor Experience

Assist the Manager, Visitor Experience in supervising the daily onsite operations of the Visitor Information Center. Position informs the Visitor Experience Associates, volunteers and interns in the VIC’s operations, tourist information, current San Francisco events and SF Travel Association partnership programs. Duties also include assisting with the training of VIC staff members and volunteers, along with presenting work assignments for VIC personnel. Maintain inventory. Handling resolution of all complaints.  Assist in motivating personnel to assure that sales goals are achieved.  Ensure that VIC personnel are efficiently handling incoming calls, as well as correspondences by various means.

The candidate we want:

  • You’re a genuinely inspiring leader energized to motivate a team of staff and volunteers to provide an unsurpassed customer experience.
  • You have a strong background in critical management skills: people, operations, service, and project management.
  • You love identifying opportunities for improvement, and leading the charge in making those improvements a reality. 
  • You understand the visitor experience and what influences behavior and perceptions in a service environment.
  • You engage well with others and you are passionate about providing an exemplary customer experience.
  • You’re a team player who thinks quickly on their feet.
  • You love San Francisco and want to enrich people’s lives by sharing all the wonderful things the city has to offer.

The things you’ll do:

On the floor supervision and coaching: 60%

  • Supervise daily operations for the Visitor Information Center – acting as the Lead on duty.
  • Responsible for maintaining accurate records of receipts, sales reports, inventory reports, Visitor incident reports, cash error reports, and the direct follow up with cashiers on errors. 
  • Responsible for the smooth operation of the center: ensuring the completion of daily operational tasks, opening and closing the center on time, and a high standard for display and service are observed. 
  • Responsible for reinforcing all policies and procedures, as stipulated in the manual, and ability to delegate additional tasks to staff as assigned, maintaining a high standard of accountability for execution of tasks. 
  • Submit a daily end of day report with pertinent sales, attendance, and operational observations.
  • Ability to supervise operations at all SF Travel Visitor Center locations as needed: Hallidie Plaza or Moscone Center (opening January 2019)

Customer Service and Sales: 10%

  • Perform all duties of a Visitor Experience Associate as assigned, including all cashier tasks, Information Desk tasks, and other roles as assigned.
  • The Senior Associate is responsible for maintaining the quality of service provided by setting the example.
  •  The Senior Associate will support sales goals by leading staff in training in partner knowledge and sales; enabling staff and volunteers to effectively refer partner services.
  •  Highly empowered to make decisions that would mutually benefit the center and the visitor.

Projects in support of Visitor Experience programs – 30%

  • Assist management in maintaining informational and sales reference materials and databases.  Create editorials and training materials that enable staff and volunteers to effectively provide value to partners and visitors. 
  • Recruitment, training, and ongoing enrichment programs for Information Desk volunteers and staff.
  • Assist in the supervision and execution of meeting and city-wide event Information Services provided by San Francisco Travel (example: tourism industry events, city wide events, etc)
  • Serve as a MY SF Destination and Tourism Industry Certificate Program trainer, partnering with 3rd party Visitor Center operators and hospitality industry participants to provide ongoing education FAM events.
  • Perform other duties that may be assigned. 

Job requirements

  • 1-3 years of retail supervisory experience, or equivalent experience.
  •  1-3 years managing a sales incentive program
  • 1-3 years of volunteer management or supervisory experience
  • Ability to work a flexible schedule to meet the needs of the business, including weekend shifts.
  • Must be available to work June – August, extended vacations are not permitted during our peak visitor season.
  • Excellent customer service skills and ability to deal with many different types of individuals from diverse ethnic and cultural backgrounds.
  • Ability to develop and train others.
  • Ability to lead a team.
  • Excellent delegation and follow-up skills.
  •  Excellent attention to detail.
  • Demonstrated project management and process creation skills.
  • Demonstrated verbal and written communication.
  • Understands and is comfortable using different communication channels like social media.
  • Excellent command of Microsoft Office Word, Excel, PowerPoint, Access, and Outlook.
  • Demonstrated business comprehension.
  • Associate’s Degree in Business, Hospitality or another related field (Bachelor’s Degree preferred)
  • Fluency in a second (or more) language other than English desired.
  • Excellent knowledge of San Francisco.

 Physical demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The workweek will occasionally exceed 37 ½ hours. Must be able to work weekends, holidays, to travel to various sites around the city and to be able to lift 30 lbs.

Work environment:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  The work environment is an office open to the public with computers, telephones, and printers operating.

Note The essential functions of this position include, but are not necessarily limited to, those specifically identified in this description.  The position and its essential functions may change over time and these changes may not necessarily be reflected in the position description.  The Bureau may, at its sole discretion, add to, change, or expand the essential or marginal functions of this position.

 If you think you are the right candidate for this position, please provide us with the following:

  1. Cover letter (no more than a page, telling us why you’re the right person for this role).  This is a very important step in the application process, so please take time to answer thoughtfully and thoroughly.
  2. A detailed resume of your relevant experience – note that a resume sent without a creative and functionally informative cover letter will only minimally be considered

 Send to the following email address: 2018_Sr.3wsl9s1p6dj9qytz@u.box.com

Associate, Visitor Experience – Seasonal

The Associate, Visitor Experience drives results and enhances the visitors' experience by providing exceptional service that supports San Francisco Travel’s mission by acting as an ambassador at our Visitor Information Center. The mission of the San Francisco Travel Association is to enhance the local economy by marketing San Francisco and the Bay Area as the premier destination for conventions, meetings events, and leisure travel. 

What you will be doing:

  • Assist a diverse and international set of visitors in their travel details, providing expert assistance and recommendations in San Francisco restaurants, attractions, tours, and neighborhoods. 
  • Assess needs by responding to visitor cues and asking questions to arrive at the best recommendation for that individual or group. .
  • Educate customers on the benefits of all products carried by the ViC. (City Pass, Muni Passport, Hop on Hop off buses, etc)
  • Completes all cashier-required transactions with accuracy and efficiency, selling transportation packages, tour packages, and attraction tickets.
  • Assigned as needed to work the City Information Desk at the Moscone Center, assisting business and convention travelers with recommendations for after work activities. 
  • Work efficiently to assist visitors while maintaining an excellent standard of service
  • Assist in necessary duties to present the best possible experience for visitors, maintaining a clean and welcoming environment. (example: restocking brochures, organizing displays, greeting and crowd control, etc)
  • Constantly building your knowledge and expertise of the San Francisco experience, completing all provided training and activities to familiarize yourself with the services offered by partners of San Francisco Travel (example: attending attraction tours and open houses, going on half day excursions to popular destinations, keeping up to date on city news and events)
  • Compliance with all SF Travel policies and procedures.

Personal Attributes:

  • Demonstrated passion for extraordinary customer service.
  • Attention to detail.
  • Ability to prioritize tasks.
  • Retail experience preferred.
  • Ability to effectively communicate with customers and store personnel.
  • Computer proficiency.
  • Fluency in a second (or more) language other than English.
  • Excellent knowledge of San Francisco public transportation and neighborhoods.
  • Ability to work a flexible schedule to meet the needs of the business, which will require weekend shifts.
  • Ability to work in an outdoor environment for a full eight-hour shift. 
  • Ability to work in a 100% standing environment.
  • Ability to lift a minimum of 20 pounds.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • High School Graduation and partial to full College Degree
  • Must have strong oral and written communication skills
  • Able to handle cash transactions
  • Basic technical skills related to but not limited to computers, tablets, mobile devices, printers/copiers, scanners

 If you think you are the right candidate for this position, please provide us with the following:

  • Cover letter (no more than a page, telling us why you’re the right person for this role)
  • A detailed resume of your relevant experience – note that a resume sent without a creative and functionally informative cover letter will only minimally be considered
  • Past salary history and future income requirements and/or goals
  • File names should be in the following format: First initial, last name, and file type (Ex. J. Doe Cover Letter, J. Doe Resume)
  • Email subject line should include the job title of the position you’re applying for

 Send resume and cover letter attachments to: 2017_VI.5mbcse4ba4aof2nl@u.box.com (OC-AVE)

San Francisco Volunteer Ambassador

Looking to share your knowledge of San Francisco with others? Love helping others have a wonderful experience? Volunteering at the San Francisco Travel Visitor Information Center may be just what you're looking for. View more information including benefits and volunteer opportunities here.

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