San Francisco Travel offices

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July 10, 2017
San Francisco Travel Office

Careers

Associate, Design
Associate, Visitor Experience – Seasonal

Associate, Design

The mission of the San Francisco Travel Association is to enhance the local economy by marketing San Francisco and the Bay Area as the premier destination for conventions, meetings events and leisure travel. We are the economic engine for the city, and travel is our fuel – it is solely our unique point of view as the city’s travel expert that allows us to see the entire destination rather than industry-by-industry.

This person will provide administrative and departmental support for the Creative Services and Marketing Communications functions as well as assist the Manager, Design with administrative duties as well as share responsibility for new and ongoing Marketing projects. 

What you will be doing:

Manage photo requests for San Francisco Travel’s online photo and video library in addition to updating the database when new content is provided. 
Support the Marketing Communications department by creating print and online deliverables including promotional materials and collateral, emails and webpage updates.
Manage the print production for Creative Services including coordination with print vendors and invoicing.
Act as primary contact and design backup when the design manager is traveling on business and/or unavailable.
Create and update information for San Francisco Travel lobby monitors when needed.
Manage Creative Services invoices and maintain budget information as needed.
Generate reporting from the organization’s project management system (Atlassian)
Responsible for receiving and effectively handling written correspondence, telephone calls and emails from current and prospective partners, community sponsors, government agencies, vendors and creative agencies performing services for the departments, and internal customers.
Responsible for interacting with support staff across the association to assist with preparation, coordination and planning of meetings, events, reports and presentations as needed.
Communicate with appropriate diplomacy and sensitivity in both internal and external relations.
Perform content updating in the organization’s content management system as assigned.
Provide cross-organizational support on special projects that require additional assistance, and may fill in for other associate staff in emergencies 
Other duties as assigned as necessary

Personal Attributes and Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
Strong interpersonal communications skills, both verbal and written
Proficient in English. Excellent grammar and punctuation, and ability to draft effective general correspondence
Exceptional organizational skills with attention to details
Proven ability to work under creative direction and respond appropriately to feedback and critique
Advance proficiency in Adobe Creative Cloud environment applications (Photoshop, Illustrator, InDesign, Acrobat)
Skill in print design and preflight/production including detailed management of high volume of design files and print vendors to manage print creative lifecycle through to completion
Excellent command of Microsoft Office Word, Excel, PowerPoint, Access, and Outlook
Successful candidate will have general understanding of project management processes for marketing related projects
General knowledge of web content management systems
Proven success in a demanding administrative support role
Education and training equivalent to an AA in Business or a related field plus 1-3 years of general clerical or administrative support work, preferably in a marketing or media relations department or organization 

If you think you are the right candidate for this position, please provide us with the following:

1. Cover letter (no more than a page, telling us why you’re the right person for this role)
2. Detailed resume of your relevant experience – note that a resume sent without a creative and functionally informative cover letter will only minimally be considered
3. Past salary history and future income requirements and/or goals

 Send to: 2017_As.6j4avw83vr9mxfys@u.box.com (with Associate, Design in the Subject line)
To learn more about us, check out our website – http://www.sftravel.com 

Associate, Visitor Experience – Seasonal 

The Associate, Visitor Experience drives results and enhances the visitors experience by providing exceptional service that supports San Francisco Travel’s mission by acting as an ambassador at our Visitor Information Center. The mission of the San Francisco Travel Association is to enhance the local economy by marketing San Francisco and the Bay Area as the premier destination for conventions, meetings events and leisure travel. 

What you will be doing:

  • Assist a diverse and international set of visitors in their travel details, providing expert assistance and recommendations in San Francisco restaurants, attractions, tours, and neighborhoods. 
  • Assess needs by responding to visitor cues and asking questions to arrive at the best recommendation for that individual or group. .
  • Educate customers on the benefits of all products carried by the ViC. (City Pass, Muni Passport, Hop on Hop off buses, etc)
  • Completes all cashier-required transactions with accuracy and efficiency, selling transportation packages, tour packages, and attraction tickets.
  • Assigned as needed to work the City Information Desk at the Moscone Center, assisting business and convention travelers with recommendations for after work activities. 
  • Work efficiently to assist visitors while maintaining an excellent standard of service
  • Assist in necessary duties to present the best possible experience for visitors, maintaining a clean and welcoming environment. (example: restocking brochures, organizing displays, greeting and crowd control, etc)
  • Constantly building your knowledge and expertise of the San Francisco experience, completing all provided training and activities to familiarize yourself with the services offered by partners of San Francisco Travel (example: attending attraction tours and open houses, going on half day excursions to popular destinations, keeping up to date on city news and events)
  • Compliance with all SF Travel policies and procedures.

Personal Attributes:

  • Demonstrated passion for extraordinary customer service.
  • Attention to detail.
  • Ability to prioritize tasks.
  • Retail experience preferred.
  • Ability to effectively communicate with customers and store personnel.
  • Computer proficiency.
  • Fluency in a second (or more) language other than English.
  • Excellent knowledge of San Francisco public transportation and neighborhoods.
  • Ability to work a flexible schedule to meet the needs of the business, which will require weekend shifts.
  • Ability to work in an outdoor environment for a full eight hour shift. 
  • Ability to work in a 100% standing environment.
  • Ability to lift a minimum of 20 pounds.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • High School Graduation and partial to full College Degree
  • Must have strong oral and written communication skills
  • Able to handle cash transactions
  • Basic technical skills related to but not limited to computers, tablets, mobile devices, printers/copiers, scanners

 If you think you are the right candidate for this position, please provide us with the following:

  • Cover letter (no more than a page, telling us why you’re the right person for this role)
  • Detailed resume of your relevant experience – note that a resume sent without a creative and functionally informative cover letter will only minimally be considered
  • Past salary history and future income requirements and/or goals
  • File names should be in the following format: First initial, last name, and file type (Ex. J. Doe Cover Letter, J. Doe Resume)
  • Email subject line should include the job title of the position you’re applying for

 Send resume and cover letter attachments to: 2017_VI.5mbcse4ba4aof2nl@u.box.com (OC-AVE)

San Francisco Volunteer Ambassador

Looking to share your knowledge of San Francisco with others? Love helping others have a wonderful experience? Volunteering at the San Francisco Travel Visitor Information Center may be just what you're looking for. View more information including benefits and volunteer opportunities here.

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