San Francisco Travel offices

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July 10, 2017
San Francisco Travel Office

Careers

Associate, Global Tourism Development
Executive Associate, Global Tourism Development

Associate, Global Tourism Development

The San Francisco brand is among the most compelling and intriguing brands in the world. And for more than 100 years, the San Francisco Travel Association has marketed San Francisco and the Bay Area as the premier destination for conventions, meetings, events and leisure travel.
We are seeking a motivated, committed individual to join our Global Tourism Development team to provide support to the Global Tourism staff.
This role is critical to the entire department and requires a talented candidate who can handle a variety of responsibilities including organizing tourism meetings and annual client events, sponsorship coordination, logistical arrangements, as well as other tourism projects. 

 What you will be doing:

 Provide administrative support for two Director level staff members.

  • Reconcile expense statements and submit expense reports.
  • Monitor, screen, respond to, and distribute incoming communications.
  • Maintain calendar schedule and appointments.
  • Provide general back-office support

Provide administrative support for two Director level staff members.

  • Assist in recording and tracking of leads. Collect and file all member responses and systematically follow up with trade to determine level of response, status and ultimate outcome for leads.
  • Assist with trade show and mission preparation.
  • Provide general back-office support.

Coordinate and plan meetings and events.

  • Assist in arranging and coordinate Tourism Council quarterly meetings. Record and distribute minutes of meetings.

Prepare and submit Tourism division reports.

  • Input and produce monthly SFO Billable hours and reports into Salesforce
  • Prepare and review annual reports: New Programs, SFO International Passenger Traffic, and Donated Services.
  • Assist with division budget preparation and entry.

Provide logistical support in managing San Francisco Travel international representatives on a daily basis to ensure smooth interface between head office

  • Oversee dissemination of promotional materials as required. 
  • Process retainer and marketing fee invoices.
  • Monitor payment activities.

Miscellaneous responsibilities.

  • Maintain and monitor Tourism inventory at fulfillment center.
  • Update Tourism monthly staff meeting PowerPoints, travel schedule calendar, and Tourism webpage.
  • Handle trade inquiries and troubleshoot customer concerns.

Attributes and Qualifications:

  • To perform this job successfully, a candidate must be a fast learner, adaptable, enthusiastic, and a team player who has the following characteristics:
  • Excellent oral and written communication skills
  • An interest in working collaboratively and individually. 
  • Highly organized and outstanding attention to detail. 
  • Highly skilled in Microsoft Office. Experience with Salesforce or other CRM systems is a plus.
  • Ability to handle multiple priorities and keep up in a fast-paced environment. 
  • Additional language skills helpful.
  • Education and/or training equivalent to college graduate with two years related administrative experience
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • Operates computer
  • Work week is 37.5 hours per week.  

 If you think you are the right candidate for this position, please provide us with the following:

  1. Cover letter (no more than a page, telling us why you’re the right person for this role).  This is a very important step in the application process, so please take time to answer thoughtfully and thoroughly.
  2. Detailed resume of your relevant experience – note that a resume sent without a creative and functionally informative cover letter will only minimally be considered

Send to:  2018_Ex.uff4h7olmss44w25@u.box.com   (with Associate, Tourism in the subject line)

To learn more about us, check out our website – www.sftravel.com

Associate, Visitor Experience – Seasonal 

The Associate, Visitor Experience drives results and enhances the visitors experience by providing exceptional service that supports San Francisco Travel’s mission by acting as an ambassador at our Visitor Information Center. The mission of the San Francisco Travel Association is to enhance the local economy by marketing San Francisco and the Bay Area as the premier destination for conventions, meetings events and leisure travel. 

What you will be doing:

  • Assist a diverse and international set of visitors in their travel details, providing expert assistance and recommendations in San Francisco restaurants, attractions, tours, and neighborhoods. 
  • Assess needs by responding to visitor cues and asking questions to arrive at the best recommendation for that individual or group. .
  • Educate customers on the benefits of all products carried by the ViC. (City Pass, Muni Passport, Hop on Hop off buses, etc)
  • Completes all cashier-required transactions with accuracy and efficiency, selling transportation packages, tour packages, and attraction tickets.
  • Assigned as needed to work the City Information Desk at the Moscone Center, assisting business and convention travelers with recommendations for after work activities. 
  • Work efficiently to assist visitors while maintaining an excellent standard of service
  • Assist in necessary duties to present the best possible experience for visitors, maintaining a clean and welcoming environment. (example: restocking brochures, organizing displays, greeting and crowd control, etc)
  • Constantly building your knowledge and expertise of the San Francisco experience, completing all provided training and activities to familiarize yourself with the services offered by partners of San Francisco Travel (example: attending attraction tours and open houses, going on half day excursions to popular destinations, keeping up to date on city news and events)
  • Compliance with all SF Travel policies and procedures.

Personal Attributes:

  • Demonstrated passion for extraordinary customer service.
  • Attention to detail.
  • Ability to prioritize tasks.
  • Retail experience preferred.
  • Ability to effectively communicate with customers and store personnel.
  • Computer proficiency.
  • Fluency in a second (or more) language other than English.
  • Excellent knowledge of San Francisco public transportation and neighborhoods.
  • Ability to work a flexible schedule to meet the needs of the business, which will require weekend shifts.
  • Ability to work in an outdoor environment for a full eight hour shift. 
  • Ability to work in a 100% standing environment.
  • Ability to lift a minimum of 20 pounds.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • High School Graduation and partial to full College Degree
  • Must have strong oral and written communication skills
  • Able to handle cash transactions
  • Basic technical skills related to but not limited to computers, tablets, mobile devices, printers/copiers, scanners

 If you think you are the right candidate for this position, please provide us with the following:

  • Cover letter (no more than a page, telling us why you’re the right person for this role)
  • Detailed resume of your relevant experience – note that a resume sent without a creative and functionally informative cover letter will only minimally be considered
  • Past salary history and future income requirements and/or goals
  • File names should be in the following format: First initial, last name, and file type (Ex. J. Doe Cover Letter, J. Doe Resume)
  • Email subject line should include the job title of the position you’re applying for

 Send resume and cover letter attachments to: 2017_VI.5mbcse4ba4aof2nl@u.box.com (OC-AVE)

San Francisco Volunteer Ambassador

Looking to share your knowledge of San Francisco with others? Love helping others have a wonderful experience? Volunteering at the San Francisco Travel Visitor Information Center may be just what you're looking for. View more information including benefits and volunteer opportunities here.

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